Purpose : Completes Food and Catering Order Preparation in a timely fashion and makes Catering Deliveries to Customers. Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining the cleanliness of the restaurant.

Job Duties :

• Complete food preparation under the direction of the Manager on Duty and by following established Par levels all according to Moe’s standards
• Follow all specifications, and procedures within Moe’s recipes and training materials
• Prepare Catering orders and deliver in personal vehicle to customers
• Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
• Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous Welcome to Moe’s ;

asking if they have visited Moe’s before and make all guests feel welcome

• Maintains and delivers high quality product within Moe’s speed of service standards
• Upsell and make recommendation to guests on a regular basis
• Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
• Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
• Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
• Cross train and assist with all aspects of the restaurant
• Other duties as assigned

Skills for Success :

• Experience with Food Safety Standards
• Experience with Food Preparation
• Accuracy when entering orders into the Point of Service (POS) system
• Thorough knowledge of the menu items
• Reliable, able to show up to work on time and for each scheduled shift
• Proactive with all work related tasks
• Positive attitude with guests and co-workers and has fun at work
• Clear and friendly communication
• Understanding of time management
• Attention to detail
• Cooperates with all team members

Qualifications for Success :

• Must have and maintain a valid Driver’s Licenses and Declaration Page which lists employee as approved driver and the vehicle being used to make catering deliveries
• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
• Must be 18 year’s old
• Have an acceptable criminal background and DMV check
• Experience working in a food service environment preferred, but not required
• Excellent interpersonal communication skills and strong interest in Guest Services
• Basic math skills; able to make change accurately
• Basic computer knowledge including Point of Service (POS) experience

Physical Requirements :

• Ability to communicate with Guests and all co-workers
• Ability to perform basic addition and subtractions and make correct change
• Ability to process information through the POS register system
• Ability to lift up to 50-lb. boxes of product
• Ability to work in a warm environment (grills, fryer) and react to timers
• Ability to climb ladders and bend at the waist to clean equipment
• Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
• Ability to work around industrial-strength cleaners
• Ability to weigh and measure during prepping process
• Ability to stand for up to 6 hours without a break
• Ability to operate the mixer required to prep specific recipes

Additional information on this position :

• This position is typically a Monday Friday day shift positon
• Crew members must have current DL and Declaration Page on file with the main office prior to the promotion to this position.
• New Hires in this position will start at $0.25 per hour above restaurant Crew starting rate
• Crew members who are cross trained to this position, are eligible for an additional $.25 per hour
• If the employee who has earned this increase is no longer working in this capacity or is unable to make catering delivers, they $0.25 will be taken back.

Last updated : 2024-04-23